Refund policy
We have a 14-day return policy, which means you have 14 days after the day of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items should be returned to Athletic Sports Ltd, Unit 4 Donaghmede Shopping Centre, Donaghmede , Dublin 13, D13P2H2 , enclosed with a note with your order number included and your reason for return.
You can always contact us for any return question at Support@AthleticSports.ie.
Our Shipping Partners:
We use An Post as our delivery partners. While we aim to offer our customers next day delivery we do have exceptions. Please allow 3-5 working days for delivery within Ireland and if you have not received your order by this time please contact us by emailing Support@AthleticSports.ie referencing the order confirmation number.
How Much:
Purchases over €80 in total will have free delivery. €7.00 delivery charge applies below €80. Continental European deliveries are subject to a €15-€20 fee (Which is non refundable.)
Who pays for return shipping?
For non-faulty items, customers are responsible for the cost of return shipping.
Disclaimer:
The Athletic Sports will not be held responsible for any delays encountered by An Post. We strive to get most orders out with next day delivery, but at times our courier partners may experience delays within their own service. If you are contacted by An Post personnel and you request delivery to an alternative address to that submitted with your order, you do so at your own risk. Athletic Sports will not be held responsible for any loss or damage to deliveries in this case.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept swimwear that has no hygiene seal or footwear without original box. We reserve the right to refuse returns that do not meet these conditions.
What if my item is faulty or incorrect?
Please contact us as soon as possible with your order number and images of the issue so we can review and resolve this for you.
Exchanges/Returns
The fastest way to ensure you get what you want is to return the item you have, and once we confirm the return is accepted and refund is being processed, make a separate purchase for the new item.
If you choose to arrange your return using your own preferred courier service, we cannot be held responsible for any issues that may arise during transit, including delays, customs charges, lost parcels, or parcels returned by customs, as these are outside our control. We strongly recommend using a tracked service and keeping your tracking number until your return has been received and processed.
For international returns arranged by the customer, parcels must be sent on a Delivered Duties Paid (DDP) basis. Any customs duties, VAT, taxes, handling fees, or other import charges are the responsibility of the customer and should be paid before dispatch. Returns sent on a Delivered Duties Unpaid (DDU) basis may be refused or returned by customs.
If you're unsure how to complete the customs declaration, we recommend checking with your chosen courier before sending your return to help avoid delays or unexpected charges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
How long does a refund take?
Once your return has been received and approved, your refund will be processed back to your original payment method.
Refunds are typically processed within 5 - 10 working days of the return being received and approved. Please note that your bank or payment provider may take additional time to show the refund in your account.